Since 1994, Constangy has routinely queried clients on their perceptions of our firm’s service, quality, responsiveness, results, and value. Take a look at what our clients have to say. We think you’ll gain insights into our approach to legal services—and discover key differences that you won’t find with other firms.
Exceeds Expectations
“I can honestly say that in my 30 years of practicing law, I have never encountered a law firm or partner (colleague or adversary) who comes close to matching the competence, professionalism and passion/commitment that I have experienced with your firm. It’s just part of your normal, standard approach to practicing law.”
“I am very happy with Constangy's services. We consider Constangy one of our best outside law firms, and the standard against which others are measured.”
“In my 25 years in HR this is by far the best law firm I've ever had the privilege to work with. The responsiveness and support are unsurpassed.”
“Constangy is a very creative and proactive law firm. They have gone beyond my expectations in addressing and responding to the issues we face.”
“Around the clock available, overly communicative and super knowledgeable - exceeding every expectation.”
“The attorneys at Constangy are some of the most responsive and practical legal professionals with whom I have worked in my nearly 25 years practicing in-house.”
My Constangy Attorney
“Because of my Constangy attorney's outstanding guidance, attention and assistance, Constangy is considered our most valued partner by a huge margin.”
“My Constangy lawyer doesn’t turn off. He never assumes he knows more than us. He makes us feel like we’re his only client.”
“My Constangy attorney is absolutely the best attorney I've ever dealt with....and I've dealt with quite a few attorneys from other firms. She is knowledgeable, concise, personable and responsive, and understands businesses and their needs. My Constangy attorney anticipates alternative outcomes in ways I can't comprehend. I left a previous outside counsel to partner with Constangy and have never regretted it.”
“My Constangy attorney’s deep knowledge of labor law, practical, street-smart approach, dedication and responsiveness, and sensitivity to critical client issues – like good communication and expense-management – are recognized and truly appreciated within our company.”
“I absolutely without a doubt would refer the firm's services. Not sure you are supposed to enjoy speaking to your labor attorney, but I always do. I am confident in the conversations I have with my Constangy lawyer and feel extremely comfortable with his guidance. He is definitely respected within our organization.”
“My Constangy attorney is the best. Smart, strategic, mitigates risk, communicates well, lovely to work with. I have recommended her, and your firm, to my clients.”
Understands My Business, Practical, Trusted Partner
“If you want honesty, integrity, and someone who looks out for the employer’s interest, this is your law firm.”
“Constangy is a firm that truly understands the needs of our business and the impact of the various areas of labor law on our operation. Constangy's lawyers are aggressive, but pragmatic. They are very responsive and look for the most effective ways to help us achieve our business goals and comply with the law at the same time.”
“They're experts in their fields and quick to respond, and they understand the need to balance the law with practical business challenges.”
“More than lawyers, Constangy has a team that not only knows the law but can work through the application of it and integrate guidance in the real world.”
“Focused on excellent legal advice and pragmatic business solutions - a winning combination.”
“Great subject matter legal experts and business advisors. One of the few firms we permit to work directly with our business clients, rather than working only through in-house counsel.”
“Your team has provided excellent and well thought out legal advice all while supporting the culture of the employer.”
“We appreciate the knowledge, expert advice and professionalism that Constangy, Brooks, Smith and Prophete brings to us. We likewise appreciate the common sense approach used to address everyday issues.”
“Constangy has provided our company with counsel and guidance on both generic and very specialized employment matters and I can always count on them ‘to have my back’.”
Down-to-Earth
“A humility factor separates you from your competition.”
“Competent at what they do yet down to earth attorneys that are easy to work with.”
“A law firm employing content experts who are real people too.”
“Leading-edge partners who genuinely care about finding solutions for their clients.”
“A responsive, winning team of dedicated professionals who listen.”
“Professional, well-informed with a small-firm approach to clients even though they are large firm.”
“The most knowledgeable, professional, and all-around great guys I've ever had the pleasure to work with!”
Reliable, Customer-Service Oriented, Resource for Businesses
“Customer service is still alive and well with Constangy.”
“Brilliant representation. Excellent value. Excellent responsiveness.”
“Time and again, we feel as though we are matched up with the right attorney for our needs and we continue to feel supported, knowing we are in the best hands.”
“Excellent service, reliable, understands the big picture.”
“Constangy is an excellent firm. The customer service and attention to detail are evident in everything they do for us. We have referred them to other business partners on several occasions and they too have been extremely satisfied with their services.”
“Constangy is the company that keeps us out of trouble.”
About Our Fees
A Message From Our Chair - Neil H. Wasser
Every year for more than a decade, I’ve gotten on a plane at our firm’s expense and visited a few clients with whom I’ve never met, clients who work with Constangy attorneys on a regular basis. I always learn something new—it could be where our clients would like us to open new offices, or a story that exemplifies why they enjoy working with a particular lawyer, or thoughts about the rapidly changing legal industry landscape. And, I always like to ask them about our fees.
Let’s face it, it’s not cheap for you to defend your company against lawsuits. Clients expect to pay fair rates. In exchange, they expect more than simply case handling—they want creative solutions, applied efficiently, to their issues. Stated differently, clients want tacticians and not simply technicians working on their cases. More than any time in the past, in-house counsel and C-suite executives tell us that they are held accountable for our work and our fees in ways their predecessors never were.
I am proud to say that the vast majority of our clients report that when it comes to fees, they find our Firm not only open to creative arrangements, but proactive in offering suggestions for alternative, tailored fee arrangements ranging from blended rates, to fixed fee arrangements, to task or stage based billing, to outcome based fee arrangements, to lawyer secondments which help in-house legal teams meet short-term goals. The common denominator in my conversations with clients about fees has become their need for value, efficiency, and predictability.
A few words about efficiency and value. For Constangy, efficiency means never sending two lawyers to do what one can do, and because of our depth and breadth, it means staffing matters with the right people at the right level. It means if an issue can be resolved with a 15-minute phone call, it doesn’t get resolved with a 10-page memo costing many thousands of dollars. It means we use technology for case research and aspects of case handling, we apply our experience to case analysis, and our creativity and diversity to resolving our clients’ issues.
One thing regarding fees that I hear from clients over the years has not changed. Our client surveys also back this up: clients believe they receive value from our attorneys’ work, which equals quality of service and results for the price paid. Indeed, 97% of our clients report that they would recommend us to a colleague. I was shocked when a prominent legal consulting group said that if a firm has half its clients consenting to make referrals, that’s considered good. What is wrong with that picture?
You know we are a law firm, and a law firm is a business, and businesses need to earn profit. But because we make careful, strategic decisions—such as decisions that result in lower overhead—that means clients benefit from more efficient rates. I actually had a client tell me, “Constangy doesn’t soak my company for all it’s worth.” It was a great soundbite, and an important message that I proudly shared with our lawyers.
If I can ever answer any questions about our services or fees, or you just want to tell me how we’re doing, please contact me at my direct line, 404.230.6782 or email me at nwasser@constangy.com. My cyberspace-door is always open.
