How to succeed with your health insurance provider

I loved this article from today's Detroit Free Press - "10 secrets every health insurance company knows" (not that anyone asked, but in my opinion a more accurate title would be "10 tips for getting good results from your health insurance provider").

Robin Shea has 30 years' experience in employment litigation, including Title VII and the Age Discrimination in Employment Act, the Americans with Disabilities Act (including the Amendments Act). 
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